Families programme
Families & Technical Sovereignty
Tech skills for the whole household. Parents, single individuals, children and domestic staff learn to diagnose and fix everyday phone and computer problems, then can go on to accredited networking and cyber training.
Household resilience
Fix it at home, learn it for life.
- Practical skills
- 32
- Platforms: Android, iOS, Windows
- 3
- People reached
- 1,517
- Accredited Academy
- Cisco
The Refurbishment Programme
Every member of the household, hands on
A practical, accessible training set-up. We train parents, single individuals, children and domestic staff, including askaris and housekeepers, to carry out simple diagnostic and repair procedures on the devices at home.
Less dependence on expensive repair shops in town.
Household savings
Money stays in the home instead of going on avoidable repair-shop bills.
Digital inclusion
Families keep working phones and computers for communication and learning, every day.
Public safety
A working phone means crimes and community emergencies can be reported.
Core troubleshooting curriculum
32 practical skills, in five groups
Short, actionable modules across Android, iOS and Windows.
Phone hardware repair
10- Phone microphone failure
- Earpiece diagnostics
- Physical button failure
- Screen replacements
- Camera replacements
- SIM short failures
- Battery calibration
- Assembly & disassembly
- Screen protectors
- USB port controls
Emergencies & recovery
6- Lock & logo freeze
- Safe-mode crisis
- Water emergency protocols
- Power surge audits
- Phone recovery
- Locked-phone recovery (owner-verified devices only)
Software & computers
8- Software updates
- Software upgrades
- Software diagnostics
- Windows installation
- Quick CMD prompts
- Keyboard debugging
- Phone personalisation
- Customisation
Connectivity
4- Internet settings
- MiFi & router setups
- Router & Wi-Fi password reset (your own equipment)
- Web controllers
Safety & smart use
4- Specs & cyber audits
- Virus awareness
- Gadget ethics
- Phone AI tools
The Cisco Networking Academy pathway
From fixing the family phone to a career in networks and cyber
Once a household has the basics, members can continue with Akili za Kesho, an accredited Cisco Networking Academy supported by AFRALTI. We prepare you for industry exams, which are taken separately.
Step 1
Foundational IT support & digital literacy
Entry-level, CCST-style foundations for complete beginners, children and parents alike: helpdesk basics and core infrastructure support.
Step 2
Associate networking: the CCNA programme
The global baseline for network engineering: routing, switching, automation and security.
Step 3
Ethical hacking & cyber defence
Think like an attacker to protect systems: home Wi-Fi defence, authorised security audits and real counter-threat measures.
Bring tech confidence home
Tell us about your household, estate, community group or employer. We'll share the next intake and a quotation for group sessions.